Feedback

On Muzz, if a person has a Gold membership and sends me a like, I should be able to see them even if I don't have a Gold membership myself
Stop being cheap and trying take money from both sides

I am praying for you constantly. ❤️‍🩹

I spent £80 to buy membership and now the app says I need to spend money to send messages and compliments, what kind of nonsense is this? The greed to fleece people is getting worse, the claim that it is serving Muslim community and all that crap 😀

I know you guys keep saying you can't control the ads. I reject that excuse, do whatever it takes to stop showing inappropriate ads, you have no excuse to use Meta ads when Muslim ad providers do exist.

This is not what a Muslim app should be teaching women.

Its very uncomfortable on this app! No one is actually seems to good!! Don’t get offended by my thoughts but the people are coming on this!!! I have no words!!

Why am I soulbound to follow people who deactivated and why am I following 77 people despite there only being 40 coming up?

Everyday muzz reinforces my decision to cancel gold membership was the right move !!
Just 10 more days of this hell and I’m gone !!

Hey shaz,
Your censorship software is trash.

Ngl, it feels like some of the customer care team DO NOT actually take the time to read the detailed reports before replying. They just send generic responses like "clear your cache," "update the app," or "send a screen recording," even though I've already explained in my original ticket that I've done all of that.

It honestly feels like the priority is responding to as many tickets as possible rather than actually understanding and solving the issue that's been reported.

In my case:

1. I've already said in my ticket that I've updated the app and cleared the cache, yet I was still asked to do it again.

2. The Muzz app blocks screen recording on my phone for security reasons, so I'm literally unable to record anything to send.

3. The Muzz screen recorder is only available when creating a new support ticket. It's not available within an existing support chat, meaning I'd have to open a completely new ticket just to submit the requested evidence. I've been trying to explain this for the past two weeks.

4. I've also already explained that I can't see the compliments people have sent me, despite clearing all of my filters. I had notifications for over 10 compliments, but they disappeared. One compliment that I dismissed never appeared in my Unmatched list, and now the entire compliments icon/list has disappeared. This is the actual issue I'm trying to get resolved, yet I keep getting the same generic responses instead of someone actually investigating what's happening. It genuinely feels like no one is taking the time to read what I've already written.

5. I also keep getting blank notifications with no content. I have no idea why it's happening, but it's another issue I've reported and it's really frustrating (cache is cleared and app is up to date)

⁨@shaz⁩ could you please consider adding the Muzz screen recorder to the support inbox/chat? It would make it much easier to provide evidence and would stop people having to create duplicate tickets just to upload a screen recording. I genuinely think it would improve the support experience for everyone!!